Privacy policy

Last Updated: February 14, 2026

At MOSPECX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website. Our store is powered by Shopify, which helps us securely deliver our services.

By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information:

Contact details: name, email address, phone number, billing and shipping addresses
Payment details: payment method information, transaction confirmations (processed securely by payment providers)
Account information: login details, preferences, and settings
Order activity: products viewed, added to cart, purchased, returned, or exchanged
Communications: messages sent to customer support
Device & usage data: IP address, browser type, device details, and how you interact with our website

2. Where We Collect Information From

We collect information:

Directly from you when you create an account or place an order
Automatically through cookies and similar technologies
From service providers who help us operate the store
From partners or trusted third parties when permitted by law

3. How We Use Your Information

We use personal information to:

Process orders, payments, shipping, returns, and exchanges
Provide customer support and account management
Personalize your shopping experience and recommend products
Improve our website and services
Send updates, promotions, and marketing (you can unsubscribe anytime)
Protect against fraud and maintain security
Comply with legal obligations

4. Sharing Your Information

We only share information when necessary, such as:

With Shopify and service providers who help run our store (payments, delivery, analytics, hosting, support)
With marketing partners to show relevant ads (where legally allowed)
When required by law or to protect our business and customers
During business transfers such as mergers or acquisitions

We do not sell your personal information.

5. Shopify & Third-Party Services

Our store is hosted on Shopify. Information you provide may be processed by Shopify and its partners to help operate, secure, and improve services. You can learn more through Shopify’s privacy resources.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep your cart active
Remember preferences
Analyze website performance
Improve advertising relevance

You can manage cookie settings through your browser.

7. Children’s Privacy

Our services are not intended for children under the age of majority in their country. We do not knowingly collect personal information from children.

8. Data Security & Retention

We use reasonable security measures to protect your information. While no system is completely secure, we work to safeguard your data and retain it only as long as necessary for business or legal purposes.

9. Your Privacy Rights

Depending on where you live, you may have the right to: